What is Internet Banking?
Community First Bank Internet Banking is a convenient way to
access your accounts without going to the Bank. Community First
Bank Internet Banking is available to you from your home or
office - 24 hours a day, 7 days a week just by using your
personal computer.
What Can I Do With Internet Banking?
You can access your checking, savings, line of credit,
certificates of deposits, or loans to verify balances,
*transfer money between accounts, order checks and export
information to your personal financial software.
*Some restrictions apply to transfers (ask our Financial
Services Representative for clarification).
How Do The Balances That Are Shown Online Compare To The Bank Computer Balances?
Community First Bank uses "Real Time Access" for our balance
information. This means that the balance you see at home is
exactly what the balance shows at the bank. If you make a
deposit or cash a check or even use your Debit card, you will
be able to see that transaction online immediately.
How Much Does Internet Banking Cost?
The service is free for our customers.
Is Internet Banking Private and Secure?
Yes it is. Community First Bank has incorporated
state-of-the-art security into its Internet Banking to ensure
both privacy and security. We require passwords, data
encryption, firewalls and internal security procedures.
What Is Data Encryption?
128-bit electronic data encryption provides privacy for the
data flowing between your computer and the bank's online
server.
What is a Firewall?
Our computer systems are protected by a system of filtering
routers and firewalls, which create a protective shield between
the outside Internet and the internal network of Community
First Bank. We use several layers of technology to ensure that
your Internet transactions are secure and tamper-proof.
What Can I Do To Protect Myself?
Your Access ID and Password provide one of the most important
security features for Internet Banking. Because you can select
and change your password at anytime, you can prevent
unauthorized online access to your accounts.
Other security tips:
- Keep your web browser software up-to-date to take advantage of the latest security enhancements.
- Take precautions to keep your computers free from viruses that might be used to capture password keystrokes or send information from your hard drive.
- Please be careful where you choose to do your Internet Banking and what you do with your transaction data. DO NOT use coffee shop Internet hook-ups or rented computers. Computers can be configured to capture private information from unsuspecting Internet users.
- If you get an unexpected web page asking you for your credit card, password or account information, DO NOT disclose this information.
- DO NOT share diskettes that contain confidential information even if you think you have erased the information.
- It is a good idea to shred printouts of your account information before discarding them.
What Equipment Do I Need?
For PC Banking you will need an IBM-compatible personal
computer, running Windows version 3.1 or later, and a
compatible modem. Your browser must support 128-bit encryption.
To access Internet Banking you need Internet access and a
browser with a version of 5.5 or higher (for best results use
Internet Explorer).
Can I Access Internet Banking Through My Current Internet Service?
Yes. The browsers that Community First Bank requires work with
most Internet service providers.
Does Internet Banking Work With Quicken and Microsoft Money?
Yes it does. Data can be downloaded to spreadsheets such as
Microsoft Excel or other personal financial management software
such as Quicken or Microsoft Money in a "qif" file format.
Who Do I Contact If I Have Problems Or Questions?
You can contact Community First Bank by calling (541)
447-8003 or
Email: CustomerService@mycommunityfirst.com
How Do I Get Started?
If you have an account with Community First Bank, you will need
to go to our web site at http://www.mycommunityfirst.com,
click on the "Online Banking" button. You will then click on
the "Enrollment" button, which will take you to the disclosure
page. After reading and agreeing to the disclosure click on the
"I Understand and Agree" button. You will then fill out
the Enrollment Form. We will then mail two (2) separate notices
to you, one with your Access ID and one with your
Password. Once you have received both notices you can go
to the Online Banking site and choose the "Log In"
button. At this time you will input the Access ID and Password
that was sent to you, and you will then be forced to change
your Password. At the same time you may change the Access
ID. You are now off and running.
How Long Will It Take To Get Setup For Online Banking?
The user's Access ID and Password will be assigned and mailed
to the customer within 3-5 days. The access ID and password are
mailed in separate envelopes and mailed one day apart for
security purposes.
When I Log In for the first time I get the error message "Invalid Security Code". What am I doing wrong?
When entering the Access ID and password you received by mail,
you will need to enter them exactly as they appear on the
notice. The system is case sensitive so be sure to enter
capital letters. In addition, the letter O can sometimes fall
between numbers. This can sometimes be confused for the number
0. Be sure to try either option.
If I have multiple checking and savings accounts, do I have to enroll for each account?
When you enroll using your account you should see all accounts
you are a signer on and that are linked together within that
bank. If you do not see all accounts they may not be linked
together. Contact Community First Bank support and we will help
you gain access to all your accounts.
